We have chosen DHL as our new worldwide partner due to our mutual experience over the past years. We have found in DHL a partner with a commitment to bring the best possible service to our customers. DHL operates worldwide and has a variety of services, which are specified below. We have been able to get the best possible pricing for you, our customers. Not all options are available for all countries.
The services available are:
DHL ECONOMY SELECT (EXPRESS)
The premium Express option for our European customers
DHL EXPRESS (EXPRESS)
The premium Express option for all customers outside the EU. Also available for certain European countries as an overnight option.
DHL ECONOMY PARCEL (EUROPLUS)
The parcel option for certain Eastern European countries.
DHL EUROPACK (EUROPLUS)
One specific option for our German customers.
With the express options (the first two in the short list above) you also have the option to change the delivery address, etc. once you have received the notification that your order has shipped. This gives you complete control of your shipment:
Pricing and available options for your country will show up in your shopping cart. Orders placed before noon CET, will ship the very same day if product is in stock. If you have questions about our shipping options or have special requests please contact us at: email@example.com
Please note that surcharges (custom duties / import charges) may apply to shipments outside of Europe. These costs vary per country / territory and are not included in the shipping costs quoted on this website. Free shipping within EU applies to selected countries only.
Helian Polymers BV strives to reduce shipping costs and delivery times to a minimum. We are service-minded and always try to give our customer the best value for their money, meaning short delivery times and the lowest possible shipping costs. We will never make a profit from our shipping.
For shipping costs go to cart page ( http://bioplastics.online/checkout/cart/ ) and find out the Estimate Shipping and Tax.
To arrange for a return use Return form or email firstname.lastname@example.org. We can only accept returns of unopened kits and products, within 14 days of receipt (for international orders, 14 days from shipment).
Any returns after 14 days are in store credit only. All returns are credited as store credit upon receipt for international orders or for Paypal / Credit card orders after 14 days of payment.
Customers are responsible for return shipping costs unless the product arrives damaged or defective. Please contact us before returning any package!
We're reasonable people and we hope you are too! Contact us if you have any issues and we'll do our best to help you out!